EVENTconnection.listing_inaccessible

Listing became inaccessible

Event name: connection.listing_inaccessible

The connected account can no longer access the location's listing (access lost even though credentials may still be valid). Scope: location-scoped. Delivered as a signed HTTP POST to your Webhooks URL.

Every delivery is signed. Verify X-Synup-Signature before processing — see Synup Webhooks.

Payload

Name	Type	Required	Description
`event`	string	optional	Dotted event name.
`timestamp`	string	optional	ISO-8601 UTC time the event was emitted.
`account_id`	integer	optional	Synup account the event belongs to.
`location_id`	string	optional	Numeric string for location-scoped events; null for brand-scoped events.
`data`	object	optional
`data.platform`	string	optional	"google" or "facebook".
`data.connected_account_id`	string	optional	UUID of the connected account that lost access.
`data.reason`	string	optional	Human-readable description of the issue.

Example delivery

{
  "event": "connection.listing_inaccessible",
  "timestamp": "2026-07-15T14:42:55Z",
  "account_id": 11073,
  "location_id": "279381",
  "data": {
    "platform": "facebook",
    "connected_account_id": "cf12de77-2211-4a09-b7c1-0a6f3b2e91aa",
    "reason": "The connected Facebook account no longer has access to this listing."
  }
}