EVENTcampaign.status_change

Campaign message status changed

Event name: campaign.status_change

A recipient's message engagement changed (delivered / opened / clicked / bounced / dropped / unsubscribed). Scope: location-scoped. Delivered as a signed HTTP POST to your Webhooks URL.

Every delivery is signed. Verify X-Synup-Signature before processing — see Synup Webhooks.

Payload

Name	Type	Required	Description
`event`	string	optional	Dotted event name.
`timestamp`	string	optional	ISO-8601 UTC time the event was emitted.
`account_id`	integer	optional	Synup account the event belongs to.
`location_id`	string	optional	Numeric string for location-scoped events; null for brand-scoped events.
`data`	object	optional
`data.campaign_id`	string	optional	Campaign UUID.
`data.customer_id`	string	optional	Recipient (LocationCustomer) UUID.
`data.message_id`	string	optional	Message UUID.
`data.status`	string	optional	delivered / opened / clicked / bounced / dropped / unsubscribed.
`data.channel`	string	optional	"email" or "sms" (omitted if unmapped).
`data.occurred_at`	string	optional	When it occurred (not present on unsubscribed).
`data.url`	string	optional	Clicked URL (present only on click events).

Example delivery

{
  "event": "campaign.status_change",
  "timestamp": "2026-07-15T09:20:11Z",
  "account_id": 11073,
  "location_id": "279381",
  "data": {
    "campaign_id": "8f3a1c72-..",
    "customer_id": "a9..",
    "message_id": "d3..",
    "status": "clicked",
    "channel": "email",
    "occurred_at": "2026-07-15T09:20:05Z",
    "url": "https://funnel.example.com/r/abc"
  }
}