ERROR CODES
MARK
https://api.synup.com/api/v4
Error Codes
IMPORTANT : Error Codes are available to sandbox users only for now. Error Codes will be available in production on August 5th, 2019.
What are Error Codes?
{
"data": {
"renameFolder": null
},
"errors": [
{
"message": "Folder Does Not Exist",
"context": {},
"code": "SY10039"
}
]
}Locations Error Codes
| Error Code | Message |
|---|---|
| SY10038 | Location Does Not Exist |
| SY10039 | Folder Does Not Exist |
| SY10040 | Cannot add more than 10 tags |
| SY10046 | Invalid location id |
| SY10047 | Folder does not exist for the account id |
| SY10048 | User doesn't have access to folder |
| SY10049 | Root Folder Cannot Be Deleted. |
| SY10050 | Access To Folder Denied. |
| SY10051 | Folder Belonging To Location not found. |
| SY10052 | Location Is Not Assigned To Any Folder. Location Is In Root And Root Locations Cannot Be Deleted. |
| SY10056 | Site is not valid for the location disconnection |
| SY10057 | Location is not connected for the site |
| SY10058 | Root Folder For account Not Present |
| SY10063 | Only a maximum of 4 photos can be starred or unstarred |
| SY10064 | Only additional photo types can be starred or unstarred |
| SY90001 | Not Authorized to access this resource |
| SY90005 | Invalid Token |
| SY90003 | Operation not permitted |
| SY90006 | System Internal Error |
| SY10001 | Location ${name} needs to be between 2 |
| SY10002 | Additional Info needs to be a maximum of 1024 char |
| SY10003 | Plan Id needs to be present |
| SY10004 | Account Id needs to be present |
| SY10005 | Description needs to have a minimum of 200 characters. |
| SY10006 | Owner Email is of incorrect |
| SY10007 | Enabled Site Ids are invalid |
| SY10008 | Year of Incorporation is not valid |
| SY10009 | Country is invalid |
| SY10010 | State is invalid |
| SY10011 | Street is invalid |
| SY10012 | City is invalid |
| SY10013 | Postal code is not present. |
| SY10014 | Postal code is invalid |
| SY10015 | Phone Number is invalid |
| SY10016 | Payment Method is invalid |
| SY10017 | Location with same name, phone number and zip code has already been added. |
| SY10018 | Facebook Url for the location is invalid |
| SY10019 | Twitter Url for location is invalid. Must be in the format http(s)://twitter.com/handle or http(s)://x.com/handle. |
| SY10020 | Linkedin Url for location is invalid. |
| SY10021 | Google Plus Url for location is invalid. |
| SY10022 | Business Url for location is invalid. |
| SY10023 | Video links are invalid. |
| SY10024 | Primary Sub Category is blank. |
| SY10025 | Primary Subcategory is invalid |
| SY10026 | A total of 9 additional categories are allowed |
| SY10027 | SubCategory is invalid |
| SY10028 | Some additional categories are not valid |
| SY10029 | Couldn't geolocate with the given address. Please provide a valid address |
| SY10030 | The provided coordinates and address do not match |
| SY10031 | All days of the week should be included in the business hours |
| SY10032 | Invalid operating hours for each day of the week |
| SY10033 | Business Hours should be in 12 hours format and no trailing spaces. eg '09:00am' |
| SY10034 | Bad image URL ${bad_url} |
| SY10035 | Invalid folder id |
| SY10036 | Unsupported country |
| SY10037 | Tag limit is 10 |
| SY10041 | Failed to add tag: ${tag} |
| SY10042 | Invalid tag name: ${tag} |
| SY10043 | Failed to remove tag |
| SY10045 | Mutation not permitted |
| SY10053 | Only additional photo types can be starred or unstarred |
| SY10054 | Only a maximum of 4 photos can be starred or unstarred |
| SY10060 | Can only upload one logo |
| SY10061 | Can only upload one cover image |
| SY10062 | Only additional photo types can be removed |
| SY10065 | Invalid Photo format (jpeg or png allowed) |
| SY10066 | Photo cannot be blank |
| SY10067 | Photo size needs to be between 10kb to 5mb |
| SY10068 | Unknown error occurred |
| SY10069 | Topline Error |
| SY10070 | A location is already being processed for this account |
| SY10071 | Special characters aren't allowed in tags |
| SY10072 | Store Id has to be unique for an account |
| SY10073 | Business Hours are overlapping |
| SY10074 | The entered business hour slots are reversed. Please ensure the first time slot precedes the second time slot |
| SY10075 | The entered business hours are incorrect. Please ensure the opening hours precede the closing hours |
| SY10076 | The entered business hours overlap. Please check or use a single time slot under Open |
| SY10077 | Offerings Item name should be present |
| SY10078 | Offerings Section name should be present |
| SY10079 | Section name cannot be the same as List name |
| SY10080 | Section name already exists in the Menu |
| SY10081 | Section name cannot be same as Item name |
| SY10082 | Item name cannot be the same as List name |
| SY10083 | Item name cannot be the same as Section name |
| SY10084 | Item name already exists in the Menu |
| SY10086 | Hide Address has an incorrect value |
| SY10087 | Tenure is required |
| SY10088 | Tenure not active for account |
| SY10089 | Invalid Attribute Id |
| SY10090 | Attribute already deleted |
| SY10091 | Special hours can not be added without adding operational hours |
| SY10092 | Operational hours can not be closed for all days of the week |
| SY10093 | Split Hours can not exceed 24 hours |
| SY10123 | Tags can not be added for freemium locations |
| SY10111 | Owner's Email is Mandatory |
| SY10112 | Business Owner Name is Mandatory |
| SY10110 | Cannot edit package |
| SY10124 | Maximum of only $free_trial_location_limit locations allowed |
| SY10109 | Entity does not exist |
| SY85002 | AddOn not enabled |
| SY10095 | Voice already enabled for this location |
| SY10108 | Some exception occurred while voice billing |
| SY10118 | This currency code does not correspond to the locations assigned to this menu. Please select a valid currency code |
| SY10094 | Root Folder not found |
| SY10117 | This location cannot be assigned to this menu. Please select a location that corresponds to the currency code chosen in this menu |
| SY10114 | Name already taken for this account |
| SY10115 | Please choose a currency code |
| SY10116 | This currency code is currently not supported. Please choose a valid currency code |
| SY10121 | Offerings List's display name cannot be blank |
| SY10119 | Menu name cannot be same as Section name |
| SY10120 | Menu name cannot be same as Item name |
| SY10122 | We could not add this location as you have exceeded your Freemium Usage limits. Please email Support to upgrade your package |
Profile Analytics Error Codes
| Error Code | Message |
|---|---|
| SY60101 | fromDate cannot be greater than toDate. |
| SY60102 | Error fetching insights for this tag. |
| SY60103 | Invalid Date |
| SY90001 | Not Authorized to access this resource |
| SY90002 | Invalid Id |
| SY90005 | Invalid Token |
| SY60203 | Insufficient permission to update ROIs |
| SY60201 | Id can't be blank |
Interactions Error Codes
| Error Code | Message |
|---|---|
| SY90002 | Invalid Id |
| SY90003 | Operation not permitted |
| SY90001 | Not Authorized to access this resource |
| SY90006 | System Internal Error |
| SY90004 | Token has expired |
| SY90005 | Invalid Token |
| SY50100 | Note must not be empty |
| SY50101 | Widget name $name already used |
| SY50102 | Name must not be empty |
| SY50103 | Response content must not be empty |
| SY50300 | Response not successful: Received status code 500 |
| SY50104 | Invalid site name provided |
| SY50105 | Invalid URL provided |
| SY50106 | Cannot update connected sites |
| SY50107 | Template does not exist |
| SY50108 | User config does not exist |
| SY50109 | Template name already used |
| SY50110 | ratings should be between [1-5] |
| SY50111 | Invalid SiteUrls |
| SY50112 | Name can't be blank |
| SY50113 | Content can't be blank |
| SY50501 | SY50501 Fields must not be empty |
| SY50114 | Answer must not be empty |
| SY50115 | Question must not be empty |
| SY50116 | Owner has already responded to the question |
| SY50117 | Duplicate SiteUrls |
| SY50118 | Duplicate Ratings |
| SY50119 | Duplicate Location Ids |
| SY50121 | Google Reviews can only be replied to once |
| SY50131 | Trustpilot connection failed |
| SY50132 | Interaction Request does not exist |
| SY50133 | Invalid Trustpilot Review Source |
| SY82001 | Connection does not exist |
Rankings Error Codes
| Error Code | Message |
|---|---|
| SY20105 | Keyword with id $keyword_id not found |
| SY20106 | Keyword with name $keyword already exists |
| SY20200 | Keyword can't be blank |
| SY20201 | Keyword must be minimum 2 characters |
| SY20202 | Keyword can't be more than 255 characters |
| SY20100 | Keywords can't be blank |
| SY20101 | Location Ids can't be blank |
| SY90001 | Not authorized to access this resource |
| SY90002 | Invalid Id |
| SY90003 | Operation not permitted |
| SY90005 | Invalid token |
| SY90006 | System Internal Error |
| SY20103 | Maximum keyword limit reached |
| SY20006 | Please provide a valid role |
| SY20009 | Rankings not enabled for this account |
| SY20104 | Invalid Keyword Id |
Review Campaigns Error Codes
| Error Code | Message |
|---|---|
| SY90001 | Not Authorized to access this resource |
| SY90002 | Invalid id |
| SY90003 | Operation not permitted |
| SY90005 | Invalid Token |
| SY90007 | Resource Not Found |
| SY90006 | System Internal Error |
| SY30038 | Invalid message id |
| SY30006 | The Global Setting for the location and account does not exists. |
| SY30039 | The date fields are not set up correctly. Please review the dates and try again. |
| SY30040 | Both before and after should not be present |
| SY30001 | Either email or phone has to be present |
| SY30002 | Phone must be a number |
| SY30003 | Email already exists |
| SY30033 | Phone $phone is not a number |
| SY30034 | Email $email has already been taken |
| SY30035 | Phone $phone has already taken |
| SY30004 | Account id can't be blank |
| SY30005 | Location id can't be blank |
| SY30016 | Insufficient Permissions To Add Customers To Campaigns. |
| SY30017 | Validation for some of your customers failed |
| SY30018 | Insufficient Permissions To Create Campaigns. |
| SY30019 | INVALID OPERATION: Construction Of Campaign Before Construction Of Global Settings. |
| SY30020 | The Global Setting for the location id: $location_id and account id: $account_id already exists. |
| SY30021 | Invalid Input. Missing either Rating or Feedback or Clicked Key in the input. |
| SY30022 | Only one of clicked_key, feedback or rating can be present at a time. |
| SY30023 | The customer with id: $customer_id does not exist. |
| SY30024 | Rating and feedback cannot be updated simultaneously. |
| SY30025 | Rating already present for this customer. |
| SY30026 | The clicked link does not exist. |
| SY30027 | Invalid link. |
| SY30028 | Insufficient Permissions To Manage Global Settings. |
| SY30029 | The Global Setting for the location id: $location_id and account id: '$account_id' does not exist. |
| SY30030 | Insufficient Permissions To Update SMS Credits. |
| SY30031 | credits could not be updated. |
| SY30029 | The Global Setting for the location id: $location_id and account id: '$account_id' does not exist. |
| SY30030 | Insufficient Permissions To Update SMS Credits. |
| SY30031 | credits could not be updated. |
| SY30046 | domain is not matching |
| SY30051 | email is invalid |
| SY30054 | From email can't be blank for a domain |
| SY30055 | Assignment can't proceed. Domain is not active |
| SY30048 | Domain is not verified |
| SY30049 | No subdomain is associated with this account |
Notifications Error Codes
| Error Code | Message |
|---|---|
| SY90001 | Not authorized to access this resource |
| SY90003 | Operation not permitted |
| SY40003 | Email activation failed. Please try after some time |
| SY40004 | Location does not belong to your account |
| SY40005 | Error while querying for email setting |
| SY40006 | Error while querying for agency setting |
| SY40007 | Error while querying for email notifications |
| SY40008 | Error while querying for email templates |
| SY40009 | Error while querying for recipient emails |
| SY40010 | Error while sending test email |
| SY40015 | Requested resource could not be found |
| SY40016 | Something went wrong while calling graphql end points |
| SY40017 | Error while Downloading report |
| SY40018 | Error while unsubscribing recipients |
| SY40019 | Something went wrong in notification app |
| SY40011 | Validation failed for Template: account_id can't be blank |
| SY40012 | Validation failed for Recipient: mailable_type can't be blank |
| SY40013 | Validation failed for Recipient: mailable_id can't be blank |
| SY40014 | Validation failed for Recipient: email is invalid |
| SY90008 | Error while Downloading report |
| SY40030 | Error while saving dkim details |
| SY40031 | Public domain email is not supported. Please try again with business domain email |
| SY85001 | AddOn belonging to same umbrella already enabled |
Listings Error Codes
| Error Code | Message |
|---|---|
| SY00001 | Permission Denied |
| SY00002 | Listing item ID not found |
| SY00003 | Invalid Site ids submitted |
| SY00004 | Location has not yet been approved |
| SY90007 | Resource Not Found |
| SY90007 | Resource Not Found |
| SY90002 | Invalid Id |
| SY00008 | Location is in archived state |
| SY00009 | No access to location |
| SY90001 | Not Authorized to access this resource |
| SY00028 | Error in processing request |
| SY30036 | Requested resource not found |
Promotional Posts Error Codes
| Error Code | Message |
|---|---|
| SY75001 | Invalid scheduled date |
| SY75003 | Scheduled cannot be set for active posts |
| SY75004 | Content should be present while creating a post |
| SY75005 | Content should be between 0-1500 |
| SY75006 | Start date should be greater than today |
| SY75007 | Invalid start date |
| SY75008 | End date should be greater than today |
| SY75009 | Invalid end date |
| SY75010 | Start date should be more than the end date |
| SY75011 | Start time should be less than end time |
| SY75012 | The photo uploaded is too small! it must be at least 720 pixels wide and 540 pixels tall |
| SY75013 | The photo uploaded is too large! it must be at max 3000 pixels wide and 3000 pixels tall |
| SY75014 | Google account is no longer connected. |
| SY75015 | Cannot repost an event |
| SY75016 | Invalid click to action url |
| SY75017 | Can only edit scheduled or active posts |
| SY75018 | Cannot repost posts with events |
| SY75019 | Cannot set repost for expired post if it is already marked repost |
| SY75020 | Can repost only active or expired posts |
| SY75021 | Can delete only active posts |
| SY75022 | Please select a post to delete |
| SY75023 | End date should be less than today |
| SY75024 | start date should be less than end date |
| SY75025 | should be larger than 10KB and smaller than 5MB |
| SY75002 | Invalid api key |
| SY75026 | Invalid Credentials. Please reconnect |
| SY75039 | Post name should be present |
| SY75027 | Post start timing should be for a future timing |
| SY75028 | Post end timing should be greater than start timing |
| SY75029 | Scheduled start timing should be for a future timing |
| SY75030 | Scheduled end timing should be greater than start timing |
| SY75031 | Facebook doesn't support Event, Covid19 and Offer Posts |
| SY75032 | Facebook offer requires cta |
| SY75033 | Offer requires start and end timings to be present |
| SY75034 | Event requires start and end timings to be present |
| SY75035 | Google event requires title to be present |
| SY75036 | Facebook offer requires media to be present |
| SY75038 | Google offer requires cta |
| SY75040 | Crossed allowed Google post content length |
| SY75041 | Crossed allowed Facebook post content length |
| SY75042 | Facebook offer requires title to be present |
| SY75044 | Google post required title to not exeed 58 characters |
| SY75045 | Video file size exceeds Facebook's maximum limit of 10 GB |
| SY75046 | Video duration exceeds Facebook's maximum limit of 240 minutes |
| SY75047 | Video frame rate exceeds Facebook's maximum limit of 30 fps |
| SY75048 | Video width is below Facebook's minimum requirement of 1200px |
| SY75049 | Video width exceeds Facebook's maximum limit of 4000px |
| SY75050 | Video aspect ratio is outside Facebook's supported range of 9:16 to 16:9 |
| SY75051 | Video format is not supported by Facebook |
| SY75052 | Unable to validate video file. Please ensure the video URL is accessible. |
| SY75053 | Unable to validate image file. Please ensure the image URL is accessible. |
| SY75054 | Image format is not supported by Facebook |
| SY75055 | Image file size exceeds Facebook's maximum limit of 10 MB |
| SY75056 | Image width is below Facebook's minimum requirement of 250px |
| SY75057 | Image width exceeds Facebook's maximum limit of 1936px |
| SY75058 | Image height is below Facebook's minimum requirement of 250px |
| SY75059 | Image height exceeds Facebook's maximum limit of 1936px |
| SY75060 | Image aspect ratio is outside Facebook's supported range of 1:1.91 to 1.91:1 |
| SY75061 | Facebook posts cannot contain both images and videos. Please use either images OR video, not both. |
| SY75062 | Facebook posts can contain a maximum of 10 images. |
User Error Codes
| Error Code | Message |
|---|---|
| SY80100 | Invalid location |
| SY80101 | $url is not a valid url |
| SY80102 | Location is in archived state |
| SY80103 | Access to reseller denied |
| SY80104 | Site not included in Plan |
| SY80010 | Permission Denied For This Operation |
| SY80011 | Role does not belong to your account |
| SY81000 | Email is a mandatory field |
| SY81001 | Email should be unique |
| SY81003 | Invalid Email Format |
| SY81004 | Password is a mandatory field |
| SY81005 | Confirmation password required for new password |
| SY81006 | Password must be between 8 and 128 characters |
| SY81007 | First Name should not be more than 60 characters |
| SY81008 | Last Name should not be more than 60 characters |
| SY81009 | First Name is a mandatory field |
| SY81010 | Cname is a mandatory field |
| SY81011 | Stripe Customer Id must be Unique |
| SY81012 | Company logo must be present |
| SY81013 | logo must be less than 1536Kb |
| SY81014 | cover must be .jpeg or .png |
| SY81015 | SMS Credit must be more than 0 |
| SY81016 | You are not permitted to add $role_type |
| SY81017 | Invalid Account Id |
| SY81018 | User Already Exists |
| SY81019 | User not found |
| SY81020 | User does not belong to this account |
| SY81021 | Please accept privacy policy |
| SY81022 | Invalid Success or Error URL |
| SY81023 | This workspace has already been taken |
| SY81024 | This email has already been taken |
| SY81025 | Please enter a valid Workspace |
| SY81026 | Workspace is already setup for your account |
| SY81027 | Email/Password update requires current password |
| SY81028 | Domain should not be empty |
| SY81029 | Limit max length of subdomain to under 250 characters |
| SY89999 | Internal Server Error |
| SY81030 | Confirmation password doesn't match match new password |
| SY81031 | Limit max length of domain to under 250 characters |
| SY90001 | Not Authorized to access this resource |
| SY90005 | Invalid Token |
| SY90003 | Operation not permitted |
| SY90006 | System Internal Error |
| SY81057 | Invalid role passed |
Scan Tool Error Codes
For Scan Tool customers only
| Error Code | Message |
|---|---|
| SY70100 | Invalid Business Rep Ids |
| SY90001 | Please pass a Valid authorization key |
Media Error Codes
| Error Code | Message |
|---|---|
| SY10034 | Bad image URL ${bad_url} |
| SY10060 | Can only upload one logo |
| SY10061 | Can only upload one cover image |
| SY10065 | Invalid Photo format (jpeg or png allowed) |
| SY10066 | Photo cannot be blank |
| SY10067 | Photo size needs to be between 10kb to 5mb |
| SY81012 | Company logo must be present |
| SY81013 | logo must be less than 1536Kb |
| SY81014 | cover must be .jpeg or .png |
Request
None
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Responses
Modified at 2025-07-31 10:50:02