# Error codes reference

Source: https://developer.synup.com/error-codes

## Error Codes

> **IMPORTANT** : Error Codes are available to sandbox users only for now. Error Codes will be available in production on August 5th, 2019.

### What are Error Codes?

When you encounter an error, the error response will contain an **Error Code** and the respective **Message** for that error code. The response also contains a **context** field that will give you the specific value of the input variable that has caused the error. 

*The context will be empty in cases where it is not relevant.*

*In the tables below, variables denoted in orange with a prepended $ will have context information*

Given below is an example error response for attempting to rename a folder that does not exist.

```json
{
    "data": {
        "renameFolder": null
    },
    "errors": [
        {
            "message": "Folder Does Not Exist",
            "context": {},
            "code": "SY10039"
        }
    ]
}
```

### Locations Error Codes

| **Error Code** | **Message** |
| --- | -- |
|SY10038 | Location Does Not Exist| 
|SY10039 | Folder Does Not Exist| 
|SY10040 | Cannot add more than 10 tags| 
|SY10046 | Invalid location id| 
|SY10047 | Folder does not exist for the account id| 
|SY10048 | User doesn't have access to folder| 
|SY10049 | Root Folder Cannot Be Deleted.| 
|SY10050 | Access To Folder Denied.| 
|SY10051 | Folder Belonging To Location not found.| 
|SY10052 | Location Is Not Assigned To Any Folder. Location Is In Root And Root Locations Cannot Be Deleted.| 
|SY10056 | Site is not valid for the location disconnection| 
|SY10057 | Location is not connected for the site| 
|SY10058 | Root Folder For account Not Present| 
|SY10063 | Only a maximum of 4 photos can be starred or unstarred| 
|SY10064 | Only additional photo types can be starred or unstarred| 
|SY90001 | Not Authorized to access this resource| 
|SY90005 | Invalid Token| 
|SY90003 | Operation not permitted| 
|SY90006 | System Internal Error| 
|SY10001 | Location `${name}` needs to be between 2| 
|SY10002 | Additional Info needs to be a maximum of 1024 char| 
|SY10003 | Plan Id needs to be present| 
|SY10004 | Account Id needs to be present| 
|SY10005 | Description needs to have a minimum of 200 characters.| 
|SY10006 | Owner Email is of incorrect| 
|SY10007 | Enabled Site Ids are invalid| 
|SY10008 | Year of Incorporation is not valid| 
|SY10009 | Country is invalid| 
|SY10010 | State is invalid| 
|SY10011 | Street is invalid| 
|SY10012 | City is invalid| 
|SY10013 | Postal code is not present.| 
|SY10014 | Postal code is invalid| 
|SY10015 | Phone Number is invalid| 
|SY10016 | Payment Method is invalid| 
|SY10017 | Location with same name, phone number and zip code has already been added.| 
|SY10018 | Facebook Url for the location is invalid| 
|SY10019 | Twitter Url for location is invalid. Must be in the format http(s)://twitter.com/handle or http(s)://x.com/handle.| 
|SY10020 | Linkedin Url for location is invalid.| 
|SY10021 | Google Plus Url for location is invalid.| 
|SY10022 | Business Url for location is invalid.| 
|SY10023 | Video links are invalid.| 
|SY10024 | Primary Sub Category is blank.| 
|SY10025 | Primary Subcategory is invalid| 
|SY10026 | A total of 9 additional categories are allowed| 
|SY10027 | SubCategory is invalid| 
|SY10028 | Some additional categories are not valid| 
|SY10029 | Couldn't geolocate with the given address. Please provide a valid address| 
|SY10030 | The provided coordinates and address do not match| 
|SY10031 | All days of the week should be included in the business hours| 
|SY10032 | Invalid operating hours for each day of the week| 
|SY10033 | Business Hours should be in 12 hours format and no trailing spaces. eg '09:00am'| 
|SY10034 | Bad image URL `${bad_url}`| 
|SY10035 | Invalid folder id| 
|SY10036 | Unsupported country| 
|SY10037 | Tag limit is 10| 
|SY10041 | Failed to add tag: `${tag}`| 
|SY10042 | Invalid tag name: `${tag}`| 
|SY10043 | Failed to remove tag| 
|SY10045 | Mutation not permitted| 
|SY10053 | Only additional photo types can be starred or unstarred| 
|SY10054 | Only a maximum of 4 photos can be starred or unstarred| 
|SY10060 | Can only upload one logo| 
|SY10061 | Can only upload one cover image| 
|SY10062 | Only additional photo types can be removed| 
|SY10065 | Invalid Photo format (jpeg or png allowed)| 
|SY10066 | Photo cannot be blank| 
|SY10067 | Photo size needs to be between 10kb to 5mb| 
|SY10068 | Unknown error occurred| 
|SY10069 | Topline Error|
|SY10070 | A location is already being processed for this account|
|SY10071 | Special characters aren't allowed in tags|
|SY10072 | Store Id has to be unique for an account|
|SY10073 | Business Hours are overlapping|
|SY10074 | The entered business hour slots are reversed. Please ensure the first time slot precedes the second time slot|
|SY10075 | The entered business hours are incorrect. Please ensure the opening hours precede the closing hours|
|SY10076 | The entered business hours overlap. Please check or use a single time slot under Open|
|SY10077 | Offerings Item name should be present|
|SY10078 | Offerings Section name should be present|
|SY10079 | Section name cannot be the same as List name|
|SY10080 | Section name already exists in the Menu|
|SY10081 | Section name cannot be same as Item name|
|SY10082 | Item name cannot be the same as List name|
|SY10083 | Item name cannot be the same as Section name|
|SY10084 | Item name already exists in the Menu|
|SY10086 | Hide Address has an incorrect value|
|SY10087 | Tenure is required|
|SY10088 | Tenure not active for account|
|SY10089 | Invalid Attribute Id|
|SY10090 | Attribute already deleted|
|SY10091 | Special hours can not be added without adding operational hours|
|SY10092 | Operational hours can not be closed for all days of the week|
|SY10093 | Split Hours can not exceed 24 hours|
|SY10123 | Tags can not be added for freemium locations|
|SY10111 | Owner's Email is Mandatory|
|SY10112 | Business Owner Name is Mandatory|
|SY10110 | Cannot edit package|
|SY10124 | Maximum of only $free_trial_location_limit locations allowed|
|SY10109 | Entity does not exist|
|SY85002 | AddOn not enabled|
|SY10095 | Voice already enabled for this location|
|SY10108 | Some exception occurred while voice billing|
|SY10118 | This currency code does not correspond to the locations assigned to this menu. Please select a valid currency code|
|SY10094 | Root Folder not found|
|SY10117 | This location cannot be assigned to this menu. Please select a location that corresponds to the currency code chosen in this menu|
|SY10114 | Name already taken for this account|
|SY10115 | Please choose a currency code|
|SY10116 | This currency code is currently not supported. Please choose a valid currency code|
|SY10121 | Offerings List's display name cannot be blank|
|SY10119 | Menu name cannot be same as Section name|
|SY10120 | Menu name cannot be same as Item name|
|SY10122 | We could not add this location as you have exceeded your Freemium Usage limits. Please email Support to upgrade your package|

### Profile Analytics Error Codes

| **Error Code** | **Message** |
| -- | -- |
|SY60101|fromDate cannot be greater than toDate.| 
|SY60102	|Error fetching insights for this tag.| 
|SY60103	|Invalid Date| 
|SY90001	|Not Authorized to access this resource| 
|SY90002	|Invalid Id| 
|SY90005	|Invalid Token|
|SY60203  |Insufficient permission to update ROIs|
|SY60201  |Id can't be blank|

### Interactions Error Codes

| **Error Code** | **Message** |
| -- | -- |
| SY90002 | Invalid Id| 
| SY90003 | Operation not permitted| 
| SY90001 | Not Authorized to access this resource| 
| SY90006 | System Internal Error| 
| SY90004 | Token has expired| 
| SY90005 | Invalid Token| 
| SY50100 | Note must not be empty| 
| SY50101 | Widget name `$name` already used| 
| SY50102 | Name must not be empty| 
| SY50103 | Response content must not be empty| 
| SY50300 | Response not successful: Received status code 500 |
| SY50104 |Invalid site name provided|
| SY50105 |Invalid URL provided|
| SY50106 |Cannot update connected sites|
| SY50107 |Template does not exist|
| SY50108 |User config does not exist|
| SY50109 |Template name already used|
| SY50110 |ratings should be between [1-5]|
| SY50111 |Invalid SiteUrls|
| SY50112 |Name can't be blank|
| SY50113 |Content can't be blank|
| SY50501 |SY50501 Fields must not be empty|
| SY50114 |Answer must not be empty|
| SY50115 |Question must not be empty|
| SY50116 |Owner has already responded to the question|
| SY50117 |Duplicate SiteUrls|
| SY50118 |Duplicate Ratings|
| SY50119 |Duplicate Location Ids|
| SY50121 |Google Reviews can only be replied to once|
| SY50131 |Trustpilot connection failed|
| SY50132 |Interaction Request does not exist|
| SY50133 |Invalid Trustpilot Review Source|
| SY82001 |Connection does not exist|

### Rankings Error Codes

| **Error Code** | **Message** |
| -- | -- |
| SY20105 | Keyword with id `$keyword_id` not found |
| SY20106 | Keyword with name `$keyword` already exists |
| SY20200 | Keyword can't be blank | 
| SY20201 | Keyword must be minimum 2 characters |
| SY20202 | Keyword can't be more than 255 characters |
| SY20100 | Keywords can't be blank |
| SY20101 | Location Ids can't be blank |
| SY90001|Not authorized to access this resource| 
| SY90002|Invalid Id| 
| SY90003|Operation not permitted| 
| SY90005|Invalid token| 
| SY90006|System Internal Error| 
| SY20103|Maximum keyword limit reached| 
| SY20006|Please provide a valid role| 
| SY20009|Rankings not enabled for this account| 
| SY20104|Invalid Keyword Id |

### Review Campaigns Error Codes

| **Error Code** | **Message** |
| -- | -- |
|SY90001|Not Authorized to access this resource|
|SY90002|Invalid id|
|SY90003|Operation not permitted|
|SY90005|Invalid Token|
|SY90007|Resource Not Found|
|SY90006|System Internal Error|
|SY30038|Invalid message id|
|SY30006|The Global Setting for the location and account does not exists.|
|SY30039|The date fields are not set up correctly. Please review the dates and try again.|
|SY30040|Both before and after should not be present|
|SY30001|Either email or phone has to be present|
|SY30002|Phone must be a number|
|SY30003|Email already exists|
|SY30033|Phone `$phone` is not a number|
|SY30034|Email `$email` has already been taken|
|SY30035|Phone `$phone` has already taken|
|SY30004|Account id can't be blank|
|SY30005|Location id can't be blank|
|SY30016|Insufficient Permissions To Add Customers To Campaigns.|
|SY30017|Validation for some of your customers failed|
|SY30018|Insufficient Permissions To Create Campaigns.|
|SY30019|INVALID OPERATION: Construction Of Campaign Before Construction Of Global Settings.|
|SY30020|The Global Setting for the location id: `$location_id` and account id: `$account_id` already exists.|
|SY30021|Invalid Input. Missing either Rating or Feedback or Clicked Key in the input.|
|SY30022|Only one of clicked_key, feedback or rating can be present at a time.|
|SY30023|The customer with id: `$customer_id` does not exist.|
|SY30024|Rating and feedback cannot be updated simultaneously.|
|SY30025|Rating already present for this customer.|
|SY30026|The clicked link does not exist.|
|SY30027|Invalid link.|
|SY30028|Insufficient Permissions To Manage Global Settings.|
|SY30029|The Global Setting for the location id: `$location_id` and account id: '$account_id' does not exist.|
|SY30030|Insufficient Permissions To Update SMS Credits.|
|SY30031|credits could not be updated.|
|SY30029|The Global Setting for the location id: `$location_id` and account id: '$account_id' does not exist.|
|SY30030|Insufficient Permissions To Update SMS Credits.|
|SY30031|credits could not be updated.|
|SY30046|domain is not matching|
|SY30051|email is invalid|
|SY30054|From email can't be blank for a domain|
|SY30055|Assignment can't proceed. Domain is not active|
|SY30048|Domain is not verified|
|SY30049|No subdomain is associated with this account|

### Notifications Error Codes

| **Error Code** | **Message** |
| -- | -- |
|SY90001|Not authorized to access this resource|
|SY90003|Operation not permitted|
|SY40003|Email activation failed. Please try after some time|
|SY40004|Location does not belong to your account|
|SY40005|Error while querying for email setting|
|SY40006|Error while querying for agency setting|
|SY40007|Error while querying for email notifications|
|SY40008|Error while querying for email templates|
|SY40009|Error while querying for recipient emails|
|SY40010|Error while sending test email|
|SY40015|Requested resource could not be found|
|SY40016|Something went wrong while calling graphql end points|
|SY40017|Error while Downloading report|
|SY40018|Error while unsubscribing recipients|
|SY40019|Something went wrong in notification app|
|SY40011|Validation failed for Template: account_id can't be blank|
|SY40012|Validation failed for Recipient: mailable_type can't be blank|
|SY40013|Validation failed for Recipient: mailable_id can't be blank|
|SY40014|Validation failed for Recipient: email is invalid|
|SY90008|Error while Downloading report|
|SY40030|Error while saving dkim details|
|SY40031|Public domain email is not supported. Please try again with business domain email|
|SY85001|AddOn belonging to same umbrella already enabled|

### Listings Error Codes

| **Error Code** | **Message** |
| -- | -- |
|SY00001|Permission Denied|
|SY00002|Listing item ID not found|
|SY00003|Invalid Site ids submitted|
|SY00004|Location has not yet been approved|
|SY90007|Resource Not Found|
|SY90007|Resource Not Found|
|SY90002|Invalid Id|
|SY00008|Location is in archived state|
|SY00009|No access to location|
|SY90001|Not Authorized to access this resource|
|SY00028|Error in processing request|
|SY30036|Requested resource not found|

### Promotional Posts Error Codes

| **Error Code** | **Message** |
| -- | -- |
|SY75001|Invalid scheduled date|
|SY75003|Scheduled cannot be set for active posts|
|SY75004|Content should be present while creating a post|
|SY75005|Content should be between 0-1500|
|SY75006|Start date should be greater than today|
|SY75007|Invalid start date|
|SY75008|End date should be greater than today|
|SY75009|Invalid end date|
|SY75010|Start date should be more than the end date|
|SY75011|Start time should be less than end time|
|SY75012|The photo uploaded is too small! it must be at least 720 pixels wide and 540 pixels tall|
|SY75013|The photo uploaded is too large! it must be at max 3000 pixels wide and 3000 pixels tall|
|SY75014|Google account is no longer connected.|
|SY75015|Cannot repost an event|
|SY75016|Invalid click to action url|
|SY75017|Can only edit scheduled or active posts|
|SY75018|Cannot repost posts with events|
|SY75019|Cannot set repost for expired post if it is already marked repost|
|SY75020|Can repost only active or expired posts|
|SY75021|Can delete only active posts|
|SY75022|Please select a post to delete|
|SY75023|End date should be less than today|
|SY75024|start date should be less than end date|
|SY75025|should be larger than 10KB and smaller than 5MB|
|SY75002|Invalid api key|
|SY75026|Invalid Credentials. Please reconnect |
|SY75039|Post name should be present|
|SY75027|Post start timing should be for a future timing|
|SY75028|Post end timing should be greater than start timing|
|SY75029|Scheduled start timing should be for a future timing|
|SY75030|Scheduled end timing should be greater than start timing|
|SY75031|Facebook doesn't support Event, Covid19 and Offer Posts|
|SY75032|Facebook offer requires cta|
|SY75033|Offer requires start and end timings to be present|
|SY75034|Event requires start and end timings to be present|
|SY75035|Google event requires title to be present|
|SY75036|Facebook offer requires media to be present|
|SY75038|Google offer requires cta|
|SY75040|Crossed allowed Google post content length|
|SY75041|Crossed allowed Facebook post content length|
|SY75042|Facebook offer requires title to be present|
|SY75044|Google post required title to not exeed 58 characters|
|SY75045|Video file size exceeds Facebook's maximum limit of 10 GB|
|SY75046|Video duration exceeds Facebook's maximum limit of 240 minutes|
|SY75047|Video frame rate exceeds Facebook's maximum limit of 30 fps|
|SY75048|Video width is below Facebook's minimum requirement of 1200px|
|SY75049|Video width exceeds Facebook's maximum limit of 4000px|
|SY75050|Video aspect ratio is outside Facebook's supported range of 9:16 to 16:9|
|SY75051|Video format is not supported by Facebook|
|SY75052|Unable to validate video file. Please ensure the video URL is accessible.|
|SY75053|Unable to validate image file. Please ensure the image URL is accessible.|
|SY75054|Image format is not supported by Facebook|
|SY75055|Image file size exceeds Facebook's maximum limit of 10 MB|
|SY75056|Image width is below Facebook's minimum requirement of 250px|
|SY75057|Image width exceeds Facebook's maximum limit of 1936px|
|SY75058|Image height is below Facebook's minimum requirement of 250px|
|SY75059|Image height exceeds Facebook's maximum limit of 1936px|
|SY75060|Image aspect ratio is outside Facebook's supported range of 1:1.91 to 1.91:1|
|SY75061|Facebook posts cannot contain both images and videos. Please use either images OR video, not both.|
|SY75062|Facebook posts can contain a maximum of 10 images.|

### User Error Codes

| **Error Code** | **Message** |
| -- | -- |
|SY80100|Invalid location|
|SY80101|`$url` is not a valid url|
|SY80102|Location is in archived state|
|SY80103|Access to reseller denied|
|SY80104|Site not included in Plan|
|SY80010|Permission Denied For This Operation|
|SY80011|Role does not belong to your account|
|SY81000|Email is a mandatory field|
|SY81001|Email should be unique|
|SY81003|Invalid Email Format|
|SY81004|Password is a mandatory field|
|SY81005|Confirmation password required for new password|
|SY81006|Password must be between 8 and 128 characters|
|SY81007|First Name should not be more than 60 characters|
|SY81008|Last Name should not be more than 60 characters|
|SY81009|First Name is a mandatory field|
|SY81010|Cname is a mandatory field|
|SY81011|Stripe Customer Id must be Unique|
|SY81012|Company logo must be present|
|SY81013|logo must be less than 1536Kb|
|SY81014|cover must be .jpeg or .png|
|SY81015|SMS Credit must be more than 0|
|SY81016|You are not permitted to add `$role_type`|
|SY81017|Invalid Account Id|
|SY81018|User Already Exists|
|SY81019|User not found|
|SY81020|User does not belong to this account|
|SY81021|Please accept privacy policy|
|SY81022|Invalid Success or Error URL|
|SY81023|This workspace has already been taken|
|SY81024|This email has already been taken|
|SY81025|Please enter a valid Workspace|
|SY81026|Workspace is already setup for your account|
|SY81027|Email/Password update requires current password|
|SY81028|Domain should not be empty|
|SY81029|Limit max length of subdomain to under 250 characters|
|SY89999|Internal Server Error|
|SY81030|Confirmation password doesn't match match new password|
|SY81031|Limit max length of domain to under 250 characters|
|SY90001|Not Authorized to access this resource|
|SY90005|Invalid Token|
|SY90003|Operation not permitted|
|SY90006|System Internal Error|
|SY81057|Invalid role passed|

### Scan Tool Error Codes

#### For Scan Tool customers only

| **Error Code** | **Message** |
| -- | -- |
| SY70100 | Invalid Business Rep Ids |
| SY90001   |Please pass a Valid authorization key |

### Media Error Codes

| **Error Code** | **Message** |
| -- | -- |
| SY10034 | Bad image URL ${bad_url} |
| SY10060 | Can only upload one logo |
| SY10061 | Can only upload one cover image |
| SY10065 | Invalid Photo format (jpeg or png allowed) |
| SY10066 | Photo cannot be blank |
| SY10067 | Photo size needs to be between 10kb to 5mb |
| SY81012 | Company logo must be present |
| SY81013 | logo must be less than 1536Kb |
| SY81014 | cover must be .jpeg or .png |